Privacy
We access your personal information only for the communication necessary
to your order(s), and for sending you email updates if you have requested
us to do so. Your billing and shipping information is kept secure and
private.
Your payment information is handled on our secure payment processor, Authorize.Net. Our web site is protected by XRamp Security Services Inc. In order to view the security certificate or obtain more information regarding this topic click on the lock located on the bottom right corner of our site.
Your email address is also treated with respect. We use your email
address only for direct Game Surplus business, and will not send you
unsolicited email nor in any way make your address available to others.
You will be added to our newsletter/updates mailing list only upon your
request, and you may remove your address from the list at anytime.
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Price Matching and Large Order Discounts
We do not price match. We are confident that our prices are fair, and
feel that the time it takes to adjust everything per order, according
to who spotted what prices where, detracts from more important matters
— such as getting our games out to people as quickly as possible.
Also, we aren't comfortable with the possibility that some customers
might get lower prices from us just because they think to ask, while
others don't.... We try to keep things even across the board.
Along the same lines, we don't offer additional discounts to those who
place large orders. We have a number of loyal, high-volume customers,
as well as many who purchase games at much lower volume. We are pleased
to offer excellent prices and service to all of our customers, regardless
of the number of games purchased.
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Returns
We accept returns of items in original, shrinkwrapped condition within
two weeks of purchase. (Holiday exception: Any items purchase between
November 15th and December 31st may be returned up until January 20th.)
We will refund the cost of the returned item(s) only; shipping will
not be refunded. Refunds will be issued according to the method of payment
used for the original purchase, and to the original purchaser only.
In the case of returned gifts, we will issue the refund in the form
of store credit.
To initiate a return, please write to us at games@gamesurplus.com.
Be sure to include the following information in your email.
1. Your full name
2. The full name of the purchaser (if not you)
3. The order number on the invoice
4. The item(s) you are returning
5. The reason for the return
We will respond with shipping information for your return. Please mail all returns to Game Surplus, 399 N. Water Street, Lititz, PA 17543.
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Damaged Orders
While we do our best to pack orders so that they arrive in the best
possible condition, sometimes our packages, and the contents therein,
are damaged in transit.
If your order is damaged when you receive it, please contact us immediately.
For our US customers, we will send replacements to you right away, and
begin the claim process with UPS. This may (and often does) require
you to surrender the damaged item(s) to UPS. In these instances, UPS
will pick up the damaged package at the place where it was delivered.
Note for International Customers: We ship international orders via
the United States Postal Service. If you included insurance in the shipping
cost/method for your package, we will replace your damaged item(s) after
contacting the USPS and processing your claim. If you did not insure
your package, we have no recourse with the USPS.
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